Cortex

Use Cortex to review verification orders, investigate flags, and record results. CRA administrators also use Cortex to manage which affiliate organizations can access their packages.

Open Cortex · Set up your account

Review an order

Start with the manual processing guide when an order needs review. Use the failure scenarios and IP address guidance to understand the flags you encounter before recording a result.

Process an order

Review submitted documents, update the order's status and score, and generate a report.

Review failure scenarios

Find guidance for common verification failures and the next steps to take.

Understand IP address flags

Learn which IP security checks can cause an order to need manual review.

If an applicant needs another verification attempt, create a reorder in Cognition.

Manage package access

Manage CRA package access

Grant or revoke affiliate access to packages owned by your CRA organization.

Understand the results

Read Score, Status and Alert to distinguish an order's progress from its outcome. Use the Verification Check Overview to look up individual checks, or see Orders for the broader order lifecycle.